IT Systems Administrator

The IT Systems Administrator will own the technical implementation and administration of many of 1800PetMeds Enterprise IT systems focused on identity, access, and process management. You will be an integral part of the IT team helping to ensure process and automation exists that enable our user base to onboard and quickly access the tools and systems needed to drive our business forward. You will help make sure implementations and rollouts of new systems go smoothly, and are well documented, and support our users and other IT personnel in their efforts to utilize and administer those systems.

RESPONSIBILITIES

Architect, deploy, secure, and administer various SaaS applications/environments (OKTA, G-Suite, etc)
Implement and support new SaaS solutions and deployments. Integrate new solutions into IAM/SSO systems
Help maintain core enterprise services such as DNS, DHCP, Firewalls, VOIP, etc
Own Root Cause Analysis and Problem Management for corporate Identity Management environment
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Serve as a technical expert in the area of system administration for supported platforms and SaaS cloud technologies
Assist with enhancements and maintenance of automated processes and applications
Assist in the development of detailed project specifications
Responsible for the correct triage, prioritization and coordination of incident resolution in keeping with SLAs
Providing 3rd line support to Service Ops teams and major incidents including attending out of hours support when required
Deliver an excellent customer experience (including a high-quality support service) to internal customers of in-scope solutions
Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and end-users
Provide interoperability with external systems.

QUALIFICATIONS NEEDED

BS in an IT related subject or equivalent technical training and 5+ years of related IT industry experience
5+ years experience provisioning, operating, monitoring and maintaining systems’ hardware, software and SaaS systems.
2-5 years experience using scripting and automation to manage enterprise applications
Must have OKTA experience, G Suite administrative experience (setup, routing, forwarding, GAM CLI); setting up authentication and user rights
Familiarity with deployment, maintenance, and user management on at least several software platforms: JIRA, Confluence, GIT/BitBucket, Zoom, Slack, Microsoft AD, Salesforce, DocuSign
Ability to create scripts in Bash, Python, PowerShell, or other languages
Solid understanding of SOC2, PCI, SOX.
Available to support critical tasks 24×7 (both scheduled and on-call basis).
Team player that collaborates well within a team environment to complete projects and tasks.
Ability to multi-task and adjust to rapidly changing priorities to address/resolve the most critical/sensitive issues on a timely basis.
High-level of integrity along with the ability to handle sensitive information and maintain confidentiality.
Working knowledge of networking/VoIP, email, web, and DNS hosting
Ability to build Knowledge Base articles and guides to build internal and external processes, procedures, and KB repositories.
Knowledge of secure remote access technology concepts.
Knowledge of Windows and Linux system administration.
Knowledge of server backup and restore procedures as well as disaster recovery and business continuity
Cloud services hosting environment knowledge with GCP a plus.

Pay: $75,000.00 – $80,000.00 per year