Help Desk Analyst II

​Help Desk Analyst Ii job in Fort Lauderdale | Robert Half

You might be the Help Desk Analyst Robert Half is looking for! This short-term contract / temporary to hire employment opportunity is based in the Fort Lauderdale, Florida area. You should apply today if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. You should also know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. This Service Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. That might mean creating knowledge articles and arranging training for other Service Desk Analysts when needed. There might also be times when you need to cover alternative shifts. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Advertising industry.

What you get to do every day

– This job is important because it must facilitate user account management. This includes onboarding, change and departure processes

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Provide guidance to Tier 1 support and team members

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

Requirements
– Proven knowledge of SQL Server

– Network Security experience

– Microsoft Microsoft – System Management Server experience required

– Deep understanding of networks

– Network Protocols experience

– Well-founded grasp of switches

– General familiarity with WANs (Wide Area Network)

– Migration experience desired

– Ability to simplify complex problems and build solutions

– Ability to multitask effectively

– Able to work independently with a minimal amount of oversight

– This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude

– Strong communication and interpersonal skills

– This job will often be easier if you have ITIL certification

– Working knowledge in one or more programming or scripting language

– Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

– A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

– 3+ years’ of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

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