Website ModMed
Modernizing Medicine
ModMed is hiring a driven IT Support Specialist to join our positive, passionate, and high-performing IT team to support our growing team. This is an exciting opportunity to be a part of an exceptional, fast-paced, positive and technology driven organization in Healthcare IT that is truly modernizing medicine!
Your Role:
Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible.
Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team.
Answer IT related questions, provide advice and training to users.
Maintain user training manuals and procedures.
Log support requests for continued problem resolution and tracking.
Maintain one-to-one contact with users throughout the lifecycle of an incident or request.
Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.
Skills & Requirements:
Bachelor’s Degree in MIS, Computer Science or technical related field is required.
CompTIA A+ and CompTIA Network+ certifications, preferred.
3+ years of experience.
Previous work experience in a corporate environment is preferred.
Experience supporting Apple, Linux, Windows and BYOD environments.
Experience supporting LAN/WAN networking and mobile computing environments.
Strong knowledge of one or more in each category:SaaS platforms: G Suite, Zendesk, etc.
SSO technologies: LDAP, AD, Okta, etc.
Scripting languages: Bash, Python, etc.
Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc.
Extremely strong customer service, organizational, prioritization, multitasking and communication skills.
A willingness to be flexible and adaptable to changing priorities and schedules.
Be available for an On-Call rotational schedule that spans a week at a time.
This position is based in our Boca Raton, Florida office location and requires your ability to work onsite.