Technical Trainer, ServiceNow

About DSS, Inc.

DSS is a health information software development and systems integration company, providing services and solutions used daily by thousands of clinicians and administrative staff nationwide, in the public and private sectors.  At DSS our people are our greatest asset.  We believe in cultivating our talent and encouraging ambitions, so that our employees grow as our business grows.

POSITION SUMMARY:

The Technical Trainer will work with the ServiceNow software development team and stakeholders todevelop training plans, packages and perform on-line and face-to-face training in support of the ServiceNow platform and applications.

What you’ll do:

Conduct an analysis and review of existing business processes, end user stakeholders, and ServiceNow implementation to recommend, develop and implement training objectives.
Develop, document, implement and maintain ServiceNow user, administration and support training guides, quick reference guides, videos, knowledge articles, training instances, and on-site and virtual web-based training classes.
Experience with CMDB, Asset Management, ITSM and all supporting processes. Knowledge of infrastructure and application architecture are beneficial
Knowledge of Agile Development Methodology
Knowledge of IT Service Management capabilities and best practices
Ability to work independently or with a team
Excellent technical writing skills
Excellent communication skills to clearly convey use of the software
Excellent written and verbal communication
Experience motivating uninterested training participants
Other Duties:

On call 24/7
The preceding functions are examples of the work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

QUALIFICATIONS:

Skills:

Required:Must have 3 years’ experience in defining, planning, developing, implementing, and maintaining ServiceNow platform and application user, administration and support training guides, quick reference guides, knowledge articles, training instances, and on-site and virtual web-based training classes.
Experience with CMDB, Asset Management, ITSM and all supporting processes. Knowledge of infrastructure and application architecture are beneficial.
Knowledge of ServiceNow platform upgrades and update sets
Strong interpersonal skills that can drive conversations towards consensus and action
Can work autonomously with minimal direction
Desired:
Education:

Required:Bachelor’s degree in a technical field
Combination of education and experience can be substituted for a formal degree
Desired:
Certification(s), Licenses:

Required:
Desired:ServiceNow certification a plus
Years of experience in a similar role:

Required:3 years
Desired:

PHYSICAL DEMANDS:

Standing
10% per day
Sitting
80% per day
Walking
5% per day
Stooping
5% per day
Lifting
Ability to lift up to 20 lbs. unassisted
Computer Work
80% per day
Telephone Work
10% per day
Reading
10% per day
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.