Platform Operations – Backup Administrator

CloudHesive is an Amazon Premiere Partner and Amazon Managed Services Partner founded by veterans in the cloud technology space. We help our customers adapt and transform their organizations by leveraging the power of the public cloud ecosystem through consulting and next generation managed services with a focus on Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimization.

Our employees are the foundation of our success, and we invest in them! We are growing fast and have built a phenomenal team through in-depth training, partner events, community involvement, mentoring and much more.  We move quickly, act decisively and communicate openly to drive a collaborative environment and our customer’s success.  With offices in the U.S. and Latin America, you will work with experts in the industry on revolutionary technology solutions that have been deployed successfully around the globe.

The Opportunity:

We are seeking a Platform Operations – Backup Administrator to join our growing team and have a strong preference for this position to be based at our worldwide corporate headquarters in Fort Lauderdale, FL.  The Backup Administrator will be focused on managing the daily backups for our customers, and set the policy and procedures for troubleshooting/verifying our backups are healthy and recoverable by our customers.

What you’ll be doing:

Actively and consistently supports all efforts to simplify and enhance the customer experience.
Works with Veeam, CommVault, and AWS backup services in a large mixed environment of both windows and Linux/UNIX servers both on premise and in the cloud
Ability to build and design backup infrastructure to gain efficiencies across on premise and cloud environments
Understands and has excellent knowledge and skills to trouble shoot backup issues such as long running jobs, data through put concerns, tape issues, storage issues, and job failures.
Needs to be proficient in Veeam and AWS policies and schedules, have the ability to create policies, and work with defined schedules is a must.
Must understand how to troubleshoot backup issues on both windows servers, and Linux/Unix servers down to the hard, network, throughput, and system failure level
Must follow established company processes, including change management, incident management, and problem management processes
Requires the ability to work after hours for night backup jobs that may have issues

Is this role for you?

3+ years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.)
Experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level
Practical experience of running scalable cloud and on-premise backup environments
Good grasp of potential performance and reliability issues across large enterprise backup environment
Track record of running lean and efficient backup operations
Experience in designing, building or supporting a hosted service with an MSP
Experience with Service NOW and making it a value-added tool for the organization
Experience with a Public Cloud Provider (IaaS and PaaS) such as Amazon Web Services, Azure and/or Virtualization Technologies such as Xen, HyperV or vSphere
Experience with monitoring tools (Datadog, SolarWinds, Nagios)
AWS certifications a plus
Microsoft Certifications a plus
Veeam certification
Hands on troubleshooting skills in Windows and Linux
Less than 10% travel

In addition to the perks of working with an awesome team, CloudHesive offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, standing desks, a kitchen filled with snacks chosen by our employees and much more!  If you think you’d be a great fit, we’d like to learn more about you!