Cloud Platform Operations Engineer

1. A United States Citizen

2. Must be in the South Florida market

Our company:

CloudHesive is a cloud solution consulting and managed services provider with a focus on security, reliability, availability, and scalability. CloudHesive helps companies reduce their operating costs and increase productivity while improving their cloud security posture by deploying their mission critical workloads onto the CloudHesive Fabric. The CloudHesive Fabric wraps traditional cloud offerings (public, private or hybrid) with cloud centric security solutions and controls, an innovative management platform and experienced cloud engineers that oversee the customer’s lifecycle. CloudHesive partners with the leading cloud providers such as Amazon Web Service (AWS) to deliver cutting edge solutions for our customers.

The opportunity:

If you’re the right fit for CloudHesive, you’ll be working with a seasoned executive team that knows how to develop and scale an organization, with colleagues who share your desire to build the best company in the industry, and with a company culture that moves quickly, acts decisively and communicates openly. You’ll also be working with revolutionary technology solutions that have been deployed successfully at marquee customers around the globe. It is an attractive career opportunity.

Role and Responsibilities:

· Proactive operations and continuous improvement of platforms, tools, processes, and automation to support Managed Services, Migrations, and other customer projects.

· Design, build and implement tools to aid visibility, identification and resolution of incidents that occur on the cloud platform with a strong emphasis on proactively identifying and addressing issues before they occur and reducing mean time to resolution (MTTR).

· Intimately understand our IaaS, Paas and SaaS offerings. Our offerings are based on industry standard public cloud providers such as Amazon Web Services, Azure and best of breed cloud management solutions from vendors such as Trend Micro, Datadog and Sumologic.

· Be the subject matter expert in monitoring, patching, backup, AV, Windows/Linux, and maintenance of our customers so that we are operating proactively and providing added value to our customer base.

· Responsible for customer patching, backups, backup/restore validation, event/alert tuning, AV/IDPS, capacity management, cost optimization, Reporting, etc, with strong focus on process improvement.

· Support, document and execute upgrades and migrations to support platform lifecycle management.

· Be the subject matter expert with the tools utilized to monitor the health and status of our customers, security posture and automation for each customer.

· Act as an internal Operations senior escalation point

· Support Professional Services and Operations teams to implement new customers and provide managed services to existing customers on our platform. This can range from quick implementations on our SaaS solutions to larger projects where we are migrating customer environments from On-Premises to the Public Cloud and providing post-migration Managed Services.

· Work with peers inside and outside of Operations to promote and expand automation of operational tasks through consultancy and hands-on expertise, identifying the best fit and highlighting benefits across our customer base.

· Find opportunities and build scripts to automate recurring tasks and deployments.

· Experience with Windows and/or a common Linux distribution, including scripting – Powershell, Bash, Python, Javascript, etc.

· Assist in scoping, simulating and performing disaster recovery exercises.

· Be a technical subject matter expert on our platform and services. In addition to supporting our customers, this knowledge will be used contribute to the ongoing enhancement of our products, services and back office operations.

· Mentor team members to build a strong Operations engineering organization. Promote a team culture of innovation, performance, pride and disciplined execution.

· Contribute to incident root cause analysis, with enough knowledge to lead discussions and drive tangible improvements through ITIL-based problem management

· This position has after-hours and on call (rotational) responsibilities.

· Will be required to create periodic technical content for Social Media

· Be an integral member of our Cloud Center of Excellence team to help drive innovation and proactive value for our customers.

· Engage in professional development to maintain skills, knowledge, and certifications.

· Occasional travel may be needed.

· Perform other duties as required and assigned.

Skills and experience:

· 8+ years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.)

· Experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level

· Experience in designing, building or supporting a hosted product/service

· Be a ‘jack of all trades’ and love working with exciting new technologies

· Experience with Microsoft Office including Visio and Project

· Written and oral communication skills – ability to communicate technical concepts and support assertions with data

· Organizational skills – ability to coordinate and prioritize many issues simultaneously

· Analytical/Problem solving ability – ability to quickly evaluate an issue, resolve it or implement a workaround with consistent accuracy and success

· High Sense of Urgency – This job entails supporting business critical applications, with stringent SLAs and ability to deliver in a committed time frame

· ITIL/ITSM experience or certification

· “Can do” attitude and ability to thrive in an entrepreneurial atmosphere – Be a leader and make your mark

· Applicant must be a US Citizen

Optional Skills and Experience – Strongly Preferred but not required

· Experience with a Public Cloud Provider (IaaS and PaaS) such as Amazon Web Services, Azure and/or Virtualization Technologies such as Xen, HyperV or vSphere

· Experience with Security Certifications such as PCI, ISO 27001, SOC II Type 1/2, FISMA/FedRAMP and HIPAA

· Experience with standard network tools such as Wireshark, TCPDump, Fiddler or IPTables

· Experience with a configuration management or containerization (Ansible, Chef, Puppet or Docker)

· Experience with troubleshooting infrastructure components such as Servers, Storage, Networking (Routing, Subnetting, Firewalls, Dedicated Circuits or IPSEC based VPNs)

· Experience (installation, configuration, troubleshooting, tuning) with an Application or Web Server such as Tomcat, Websphere, Weblogic, JBOSS, IIS or Apache

· Experience with a major database platform such as Oracle, DB2, PostgreSQL, Microsoft SQL or MySQL

· Experience with remote access solutions such as Terminal Services

· Experience with authentication solutions such as LDAP

· Experience with standard network services such as DNS, SMTP, IMAP or POP3

· Experience with Host Based Security Products such as Symantec or Trend Micro

· Experience with network equipment Checkpoint, Juniper, Cisco (IOS and ASA)

· Experience with log aggregation tools (Splunk, Sumologic)

· Experience with security tools and monitoring tools (Datadog, SolarWinds, Nagios)

Personal attributes and values:

· Written and oral communication skills – ability to communicate technical concepts and support assertions with data

· Organizational skills – ability to coordinate and prioritize many issues simultaneously

· Analytical/Problem-solving ability – ability to quickly evaluate an issue, resolve it or implement a workaround with consistent accuracy and success

· High Sense of Urgency – This job entails supporting business critical applications, with stringent SLAs

· “Can do” attitude and ability to thrive in an entrepreneurial atmosphere

Compensation package

· Competitive base salary and incentive cash compensation

· Health care benefits

· 401k plan: company sponsored 401k plan with company match

· Access to employee discount programs for movies, movies, restaurants, electronics and more

· Company social events

· Kitchen filled with snacks chosen by the employees

· Paid for Training on cutting edge technology and partners (AWS)

· The personal reward associated with an important position in a fast-growing company positioned to become a pivotal player in a large and rapidly evolving market

· Flexible work schedules

· Standing desks