Chewy Opens Its First Veterinary Practice with Launch of Chewy Vet Care

on April 8, 2024 / by Nikki Cabus , carecatschewyclinicdogspet careplantationsouth floridatechnologyvet

Just last week, Chewy Inc., a trusted online destination for pet parents and partners, opens it’s very first vetrinary practice with the launch of their Chewy Vet Care.

Chewy, Inc. (“Chewy”) (NYSE: CHWY) is on a mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere. The company is the preeminent online source for pet products, supplies, and prescriptions as a result of their broad selection of high-quality products offered at competitive prices and delivered with an exceptional level of care and a personal touch. Chewy continually develops innovative ways for customers to engage and partner with approximately 2,500 of the best and most trusted brands in the pet industry to bring a high-bar, customer-centric experience to their customers. One of those ways is through the new Chewy Vet Care.

Chewy Vet Care is a veterinary practice that offers a wide array of services, from routine wellness care to urgent care and surgeries.  The passionate, friendly care team provides the highest-quality medical care, backed by Chewy’s award-winning customer service. The entire Chewy Vet Care experience is designed to help you and your pet feel at ease, with thoughtfully designed spaces and advanced technology that puts scheduling and your pet’s medical records right at your fingertips.

Mita Malhotra

“We partnered with hundreds of veterinarians and customers to design an in-practice and post-visit experience which we believe will be unlike anything in the market, and appreciated by both communities,” said Mita Malhotra, President, Chewy Health.

“Our practices contain thoughtfully designed spaces for the comfort and privacy of our customers and care team. Chewy Vet Care will be powered by our proprietary, easy-to-use modern technology, to deliver a seamless and memorable experience, which we have delivered for over a decade in our core businesses. Expanding into veterinary care is the natural next step in Chewy’s evolution and we are excited to bring our customer-forward thinking to our veterinarians and practice team.”

“Today is one for the history books. We are opening the doors to our first Chewy Vet Care practice and for the first time, Chewy is physically a part of our customers’ lives and in their neighborhood. I am incredibly proud of all the team members across the company who worked tirelessly to make this vision a reality. Together, we are creating an experience that is extraordinary and memorable for our customers, and our veterinary teams,” Mita posted on social media.

Chewy Vet Care, Plantation, FL

The first Chewy Vet Care practice opened in Plantation, Florida with locations to follow in Coral Springs, Florida, Dever, Colorado, and Atlanta, Georgia. The clinic offers services such as routine appointments, urgent care and surgery. The practices will be powered by Chewy’s custom-built open platform that can seamlessly be applied to Chewy Vet Care or third-party partner practices.

Chewy Vet Care joins the portfolio of best-in-class Chewy Health offerings, which include America’s #1 pet pharmacy; an industry-leading tele-triage service, Connect with a Vet; an exclusive suite of pet-first insurance and wellness plans, CarePlus; market-leading eCommerce offerings, including a deep assortment of health products ranging from veterinary diet foods to supplements; and award-winning, 24/7 customer service that offers personalization and consistency at every interaction.

Launched in 2020, Chewy has been offering their popular telehealth service, Connect with a Vet, which offers timely advice from licensed veterinarians and gives you a personalized consult report. Through free chats or $19.99 for a 20 minute video call, pet owners can access a resource when its needed most including after hours and on the weekends. This allowed Chewy to make pet health and wellness more accessible and affordable everywhere as part of the company’s signature focus on creating a personalized experience for pet parents as well as their vet partners.

Dr. Benjamin Carter

“Chewy Vet Care is inspired and designed by a team of veterinary experts to combine personal, patient-centered medicine with the latest technology in an environment where customers will love to take their pets, and care teams will love to practice,” said Dr. Benjamin Carter, Chief Medical Officer, Chewy Vet Care.

“We are confident we can drive positive change by addressing critical pain points straining the veterinary industry, such as burnout and lack of flexibility, while providing the convenient, transparent and trustworthy access to care that today’s discerning pet parents appreciate.”

As the leading online pet pharmacy in the United States, Chewy is focused on using products and technology to improve the overall health and wellbeing of every pet-owning household in America through increased access, affordability, and creating an unparalleled customer experience. To learn more about Chewy Vet Care, visit www.chewy.com/vet-care