
Website Premier Virtual
Hiring Happens Here
Technology Services Intern
Technology Interns are responsible for helping the technology team complete tasks
such as providing phone support for our external customers, assisting in QA routines
and other technical assignments. Intern qualifications and responsibilities include:
Qualifications | Responsibilities |
• Prioritizes, manages time well and is detail oriented
• Possesses good Critical Thinking skills and can analyze a potential problem and confirm the problem • Possesses analytical and problem solving skills • Demonstrates the ability to identify software defects and Data errors • Is independent, self-motivated, proactive and results oriented • Possesses proven aptitude for understanding software technical process • Works well with internal supporting teams (DEV, DBA, Project Management, QA) • Has verifiable experience with Microsoft Office Products • Currently in college with the intent of graduating with a Computer Science related degree • Up to 1 year experience in a similar role or related position (consideration will be given to new graduates, trainees, Veterans with appropriate educational credentials and/or DSS experience) • Knows basic PC/Mac functionalities and troubleshooting skills • Possesses good phone etiquette, verbal, and written communication skills • Possesses web browser navigation knowledge, troubleshooting, and literacy • Possesses good customer service skills • Ability to learn on the go |
• Will directly contribute to the product quality of assigned product line(s) by
testing and reporting defects of new and updated software programs • Is assigned to one product line fulltime and may be assigned to other products as backup • Executes manual test cases • Reviews test scripts/cases • Run SQL scripts as directed by mentor • Learn new software as assigned • Reports defects found during testing or reported by Technical Support • Participates in daily stand-up meetings for assigned product line • Possesses good verbal and written communication skills • Will have to learn Software Development Organizational tools such as Jira and Slack • Will have to provide good customer service verbally and written • Organize and meet proper SLA guidelines in support ticketing system • Document and organize ticketing system data properly • Participate in creative meetings to discuss and plan test cases for upcoming software updates and new features • Be able to demonstrate the latest updates/train business team on new software updates and features |
To apply for this job email your details to steve@premiervirtual.com