Client Technology Analyst

Summary:
This position is responsible for supporting the Client Technology deployed throughout the Healthcare System for the utilization of corporate business and clinical applications and workflows. Provides day -day support of technology deployed throughout the facilities. Performs system configuration including the design, building, testing, debugging and installation.

Detailed responsibilities:
• Supports client OS and applications such as Windows, Linux, iOS, Microsoft, and other technology.
• Independently provides support for client incidents, researching and working with cross-functional teams to identify, document, and resolve incidents.
• Assists in the development, testing of complex hardware, software to provide efficiency, reliability technical solutions.
• Maintains trouble shooting documentation for client support teams.
• Contributes to inventory documentation, disaster recovery, trouble shooting documentation for client support staff.
• Participates in the analysis, audits, both internal and 3rd parties for the technical environment.
• Consults with users, administrators, analyst and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
• Independently coordinates with cross-functional teams, vendors, departments for the installation technical requirements, working with cross-functional internal teams and vendors to bring solutions and services to the organizations.
• If supporting construction projects: Defines the components of the due diligence assessment activities to ensure all technology requirements are incorporated into site reviews for accurate technology requirement identification as inputs to forecasting and budgeting activities.

Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

Education:
Essential:
• Associates

Credentials:

Education equivalent experience:
Essential:
• in Information Technology, Computer Science, or related field.